Customer Care

We want you to be 100% happy with our products and services.  If for some reason we haven't lived up to your expectations please contact us immediately so we can discuss any concerns you may have.  We will try to get back to you within 24 hours. Equally if you have loved being at our workshops or you want to let us know how we have exceeded your expectations we would love you to let us know.


Please feel comfortable to email us hello@harkerose.com.au

Privacy & security


We will never share your email address, mailing address or other personal information with any third party - without your approval unless required to by law. We do not re-sell our mailing lists or email lists.

We will, however, send you emails with information regarding your order or information on our products if you have signed up to our newsletter. You can opt out at any time.

If you have any concerns or query about your personal information held by us you should email us at hello@harkerose.com


We use a recognised SSL certificate which provides safe transfer of your data.

We don’t store your credit card details on our website. This is handled by our payment gateway used to process your order. We use Square Payment Gateway for our online credit card transactions. Square processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Square gateway are secured payments.

  • Payments are fully automated with an immediate response.

  • Your complete credit card number cannot be viewed by us or any outside party.

  • All transactions are performed under 128 Bit SSL Certificate.

  • Card-processing applications adhere to PCI Data Security Standard (PCI-DSS) Level 1.

  • Square requires sensitive data to be encrypted using industry-leading methods when stored on disk or transmitted over public networks.

Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments